Last updated: August 10, 2026

 

1. What information we collect

 

When you submit your information via the contact form of a company using Ductovia, we collect the data you provide: name, email address, phone number, company name, and the content of your inquiry.

 

2. How we use your information

 

We use your information solely to enable the company you contacted to evaluate your inquiry and respond to you—via email, SMS, and/or WhatsApp, depending on the consent you provided in the form.

 

3. Use of your phone number and messaging

 

– We do not share or sell your phone number to third parties for marketing purposes.

– Message frequency: varies based on your interaction with the company; generally, you should not receive more than a few messages related to your inquiry.

– Charges: your carrier’s message and data rates may apply.

– You can reply **STOP** at any time to stop receiving messages.

 

4. Who we share your information with

 

We share your information only with the specific company you contacted (our client) and with the technical providers necessary to facilitate messaging (e.g., Twilio, as an SMS/WhatsApp messaging provider). We do not sell or share your information with third parties for advertising purposes unrelated to your specific inquiry.

 

5. Data security

 

Your information is stored in a client-isolated manner (each company sees only its own leads) and is protected by reasonable technical access controls.

 

6. Your rights regarding your information

 

You may request access to, correction of, or deletion of your information at any time by writing to support@fluxovia.com. If you are located in Mexico, this includes your ARCO rights (Access, Rectification, Cancellation, and Opposition) under the LFPDPPP.

 

7. Changes to this policy

 

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the current version. 8. Contact

 

For questions regarding this privacy policy: support@fluxovia.com.