Privacy Policy — Ductovia by Fluxovia

Last updated: October 27, 2026

1. Who we are

Ductovia is a lead-management service operated by Fluxovia LLC (“Fluxovia”, “we”). Businesses (“our clients”) use Ductovia to receive, organize, score and respond to inquiries from people interested in their products or services. For lead data, our clients decide why and how it is used, and Fluxovia processes it on their behalf.

2. What information we collect

When you contact a business that uses Ductovia, we may receive the information you provide, such as your name, email address, phone number, company name, location, the property or service you are interested in, and the content of your inquiry. We receive this information through:

  • the business’s website or contact forms;
  • Facebook and Instagram Lead Ads, when you submit a lead form on an ad published by that business (we receive only the fields of that form, plus the ad and form identifiers);
  • real-estate and listing portals (such as Zillow, Realtor.com or Homes.com) when the business forwards your inquiry email to Ductovia;
  • spreadsheets or CRM systems the business connects to Ductovia.

For our clients’ users we also process account data (name, business email, password stored only as a secure hash) and usage data needed to operate the service.

3. How we use your information

We use your information solely to let the business you contacted evaluate your inquiry and respond to you by email, SMS and/or WhatsApp, according to the consent you gave. This includes using automated tools, including artificial intelligence, to:

  • organize your inquiry;
  • estimate its priority;
  • draft a suggested reply that a person at the business reviews and approves before it is sent.

We do not use your information to train general-purpose AI models, and we do not make decisions with legal or similarly significant effects about you.

4. Data from Meta (Facebook and Instagram)

Information received through Facebook or Instagram Lead Ads is used only to deliver your inquiry to the business that ran the ad and to help that business respond to you. We do not sell it, use it for advertising, or share it with data brokers, and we handle it according to Meta’s Platform Terms.

5. Use of your phone number and messaging

  • We do not share or sell your phone number to third parties for marketing purposes.
  • Message frequency varies with your interaction with the business; generally you should not receive more than a few messages about your inquiry.
  • Message and data rates from your carrier may apply.
  • You can reply STOP at any time to stop receiving messages.

6. Who we share your information with

We share your information only with:

  • the specific business you contacted (our client);
  • the service providers we need to operate Ductovia, such as hosting, email delivery, messaging providers (e.g., Twilio for SMS/WhatsApp) and AI processing providers.

These providers may only use the information to provide their services to us. We do not sell your information or share it for unrelated advertising.

7. Data retention

Lead information is kept while the business that received it uses Ductovia, or until that business or you ask us to delete it. When a business closes its account, its leads are deleted. Technical logs and backups are kept for a limited time (up to 90 days) and then deleted automatically.

8. Data security

Your information is stored in a client-isolated manner (each business can see only its own leads). It is transmitted over encrypted connections and protected by access controls, authentication and regular backups.

9. Your rights and how to delete your data (Data deletion instructions)

You may request access to, correction of, or deletion of your information at any time. If you are located in Mexico, this includes your ARCO rights (Access, Rectification, Cancellation and Opposition) under the LFPDPPP. To do so:

  1. Email [support@fluxovia.com](mailto:support@fluxovia.com) with the subject “Data deletion request”.
  2. Include the email address and/or phone number you used, and if possible the name of the business you contacted.
  3. We will confirm your request and delete your information from Ductovia within 30 days, and we will notify the business you contacted.

You can also contact that business directly; it can delete your information from its Ductovia account at any time.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows the current version.

11. Contact

Fluxovia LLC — support@fluxovia.com